JetTransfer Privacy Policy

Who we are

The JetTransfer and JetTransfer Sürücü apps and jet-transfer.com are run by Ansmate Bilişim Danışmanlık Eğitim Hizmetleri İthalat İhracat Limited Şirketi, the data controller under Turkey's Law No. 6698 on the Protection of Personal Data (KVKK). Contact: info@jet-transfer.com.

What we collect

• Your account: your email address, or your Apple account identifier if you use Sign in with Apple; your company name, phone number and app language; for drivers, a tax number.
• Bookings, in JetTransfer: the addresses and map points of the pickup, stops and drop-off, times, vehicle group, passenger count, the price you offer, notes, trip references such as flight numbers, drafts, templates and saved places. Passenger names and, where you enter them, passengers' nationality, identity document type and number, and the phone number of the passenger to be met. If someone meets the passengers, that person's name, phone number and welcome code.
• Drivers, in JetTransfer Sürücü: vehicle details and plate; the documents you upload (identity document, criminal record certificate, health certificate, company licence) and their expiry dates; your IBAN and the account holder's name; subscription requests.
• Location. JetTransfer uses your location only while the app is open, to place a pin on the map and suggest addresses near you. JetTransfer Sürücü sends the driver's location while they are signed in and the app is open, and in the background while they are on shift or on a trip. We use it to offer nearby trips, to confirm arrival at the pickup and to show the booker where the car is. During a trip we keep the route driven.
• Ratings, support requests and incident reports, with any notes you write.
• Technical data: device model and iOS version, an installation identifier, the notification token, IP address and sign-in times; crash and performance reports; some in-app events, such as the sign-in method, a booking created or an offer accepted.

Why we use it

To provide the service: sign-in and account security, offering bookings to suitable drivers, dispatch, live tracking, notifications, document checks and support. To meet legal obligations, such as the passenger list a passenger transport must carry in Turkey. To fix crashes and improve the apps. We do not sell personal data, show ads, or track you across other companies' apps and websites.

Who can see it

• The other side of a trip. Drivers who are offered a booking see its route, time, price and trip notes, and whether someone meets the passengers, but not passenger names or contact details. The assigned driver also sees passenger names and notes, passengers' identity details (each view is recorded), the phone number of the passenger to be met until the trip ends, the name, phone number and welcome code of the person who meets the passengers, and the booker's company name (or email address, if no company name was given) and phone number. The booker sees the assigned driver's name, phone number, vehicle and plate, IBAN and account holder's name, and the driver's position from the time the driver sets off for the pickup until the trip ends.
• Our staff, for support, document checks and dispatch.
• Companies that provide services to us: OVHcloud (our servers, in Strasbourg, France), Sentry (crash and performance reports, stored in Germany), Google Maps Platform (address search and routes; these requests carry no account details), Apple (notifications and Sign in with Apple) and our email delivery provider (sign-in links). They may use the data only to provide their service to us, and must protect it at least as well as we do.
• Public authorities, where the law requires it.

How long we keep it

While your account is open, and after that for as long as the law requires us to keep transport and business records. The phone number of the passenger to be met is deleted 30 days after the trip.

Your choices and rights

You can edit or remove optional details in the app, and turn off location or notifications in iOS Settings. To delete your account, open Profile in the app and tap Delete account. We sign you out everywhere at once and delete your account and contact details within 30 days, keeping trip records only where the law requires.

Under Article 11 of KVKK you can ask whether we process your data, get a copy, have it corrected or deleted, and object to its use: write to info@jet-transfer.com and we will reply within 30 days.

Children

JetTransfer is for businesses and professional drivers, not for children.

Changes

We will post any change on this page with a new date.